Shenzhen Zento Traffic Equipment Co., Ltd.

### About Shenzhen Zento Traffic Equipment Co., Ltd

Founded in 2004 in Shenzhen, Shenzhen Zento Traffic Equipment Co., Ltd is a world-leading manufacturer and provider of a comprehensive range of security solutions. We specialize in turnstile gates, parking systems, hydraulic bollards, and parking barriers. With a global market presence, we are dedicated to delivering innovative products that enhance security, efficiency, and convenience for our customers worldwide.

Our professional team consists of experts in sales, management, technical support, and production. Our exceptional production team enables us to achieve OEM/ODM capabilities, while our professional technical team provides remote technical guidance and 24-hour technical services. Our knowledgeable sales team ensures real-time communication with customers, helping to resolve any issues promptly.

At Shenzhen Zento, we pride ourselves on cutting-edge technology, exceptional craftsmanship, and a commitment to customer satisfaction. Our extensive product portfolio includes various turnstile gates, such as tripod turnstiles, flap barrier gates, swing turnstiles, sliding barrier turnstiles, speed lane turnstiles, and full-height turnstiles. These products offer reliable pedestrian flow control and access management for a wide range of applications.

In addition, our parking systems are designed to optimize parking space utilization and streamline the parking experience. Our smart parking solutions incorporate intelligent parking guidance systems, ticketing systems, license plate recognition, and barrier gate systems, ensuring seamless entry and exit, reducing congestion, and maximizing parking capacity.

To further enhance security, we provide hydraulic bollards and parking barriers that effectively deter unauthorized access, vehicle intrusion, and traffic control challenges. These robust and reliable solutions are designed for high performance and long-lasting operation, making them ideal for protecting critical infrastructure, government facilities, corporate campuses, and public spaces.

With an unwavering commitment to quality and customization, we work closely with our clients to understand their specific requirements and site conditions. Our experienced team of engineers and technicians ensures meticulous design, manufacturing, and installation processes to deliver tailored solutions that seamlessly integrate into any environment.

Our products are trusted by customers worldwide due to their exceptional performance, reliability, and user-friendly features. We have established a strong global network of distributors and partners, enabling us to serve customers across continents and provide timely technical support and after-sales service.

Choose Shenzhen Zento as your trusted security solution partner and benefit from our industry-leading technology, unparalleled expertise, and outstanding customer support. Contact us today to discuss your security needs and let us help you safeguard your premises with our cutting-edge turnstile gates, parking systems, hydraulic bollards, and parking barriers.

At ZENTO , we are not only dedicated to providing high-quality turnstile gate and parking system equipment, but also committed to offering exceptional services that meet the needs of our valued customers. Our comprehensive range of services is designed to ensure a smooth and hassle-free experience throughout the entire process, from consultation and installation to maintenance and support .

Consultation and Needs Assessment :
Zento understand that every project is unique, and our experienced team of experts is here to assist you in determining the best solutions for your specific requirements . Zento Turnstile provide professional consultations and conduct thorough needs assessments to identify the most suitable turnstile gates and parking system equipment for your application .

Customization and Design :
At ZENTO , we recognize the importance of tailor-made solutions . Our skilled engineers work closely with you to customize the turnstile gates and parking systems according to your specifications , site conditions, and aesthetic preferences . We utilize advanced design software and adhere to industry standards to ensure optimal functionality and seamless integration with your existing infrastructure .

Manufacturing and Quality Control :
With state-of-the-art manufacturing facilities and stringent quality control processes, we take pride in producing turnstile gates and parking system equipment of the highest standards . Our skilled technicians utilize cutting-edge technology and premium materials to deliver robust , reliable , and durable products that meet international quality certifications .

Installation and Integration :
Our team of trained professionals handles the installation and integration of the turnstile gates and parking system equipment at your premises . Equipped with in-depth product knowledge and installation expertise , we ensure a smooth installation process while minimizing disruptions to your daily operations . We also offer guidance on system configuration and integration with other security or access control systems if required .

Training and Support :
To maximize the effectiveness and usability of our equipment , we provide comprehensive training sessions for your staff . Our knowledgeable trainers will guide your team through operational procedures , maintenance practices , and troubleshooting techniques , empowering them to confidently manage and maintain the turnstile gates and parking systems . Additionally , we offer ongoing technical support to address any questions or issues that may arise .

Maintenance and Service Contracts :
Regular maintenance plays a crucial role in prolonging the lifespan and optimal performance of your turnstile gates and parking system equipment . We offer flexible maintenance plans and service contracts to ensure the continued reliability and functionality of your investment. Our skilled technicians conduct routine inspections, perform necessary repairs , and keep your equipment up to date with the latest firmware and software upgrades .

Customer Care and Warranty :
At ZENTO , we value our customers and strive to provide exceptional customer care . Our dedicated support team is available to assist you with any inquiries, concerns , or requests for spare parts. We stand behind the quality of our products with comprehensive warranty coverage , providing you with peace of mind and confidence in your investment .

Choose ZENTO as your trusted partner for turnstile gate and parking system equipment , and experience our unparalleled services that prioritize your satisfaction . Contact us today to discuss your requirements and let us provide you with innovative solutions backed by exceptional service .

### Zento Turnstile After-Sales Service Advantages

#### Professional After-Sales Service

With over 10 years of experience in comprehensive projects involving tripod turnstiles, swing barriers, flap barriers, full-height turnstiles, and parking management systems, Zento Turnstile has developed an effective and well-structured after-sales service process. Our goal is to ensure that every customer enjoys a worry-free experience when using Zento products.

#### Customer First, Sincere Service

Zento Turnstile always starts from the customer's perspective. In addition to providing competitive prices, we place greater emphasis on pre-sales and after-sales services. We understand that excellent after-sales service is crucial for customer satisfaction and trust. Therefore, Zento commits to providing comprehensive and thoughtful after-sales service to completely eliminate customers' worries.

#### Comprehensive Warranty, Quality Assurance

Shenzhen Zento Traffic Equipment Co., Ltd. guarantees that our products are free from any material and workmanship defects. From the date of delivery, we offer a one-year warranty service. If any part fails due to quality issues within the warranty period, we will send you replacement parts free of charge, ensuring that your equipment always operates at its best.

- **Within the Warranty Period**: Zento provides free original replacement parts to ensure product quality and performance.

- **After the Warranty Period**: We offer lifetime maintenance services for the products, charging only the cost of parts for replacements, ensuring customers always receive cost-effective maintenance services.

#### Transparent Service, Clear Contracts

From the customer's perspective, Zento Turnstile explicitly states our service commitments in the contract, ensuring that customers can enjoy high-quality after-sales service when using our products. We remind our customers that when choosing turnstile products, it is important not only to consider the price but also to value the brand's reputation and after-sales service assurance. Only in this way can you save significant costs and effort during later use, achieving a higher return on investment.

#### A Trustworthy Partner

Zento Turnstile is committed to providing high-quality products and services. When you cooperate with us, you will enjoy a worry-free experience. Our pre-sales and after-sales services are industry-leading, offering comprehensive support to our customers. Zento is a partner you can trust, ensuring peace of mind throughout the usage process.

Choose Zento, choose peace of mind. We are dedicated to providing every customer with high-quality products and excellent services, ensuring that each choice you make is a secure one. By partnering with Zento, you will experience truly professional service.

EXCLUSIONS: Shenzhen Zento Traffic Equipment Co,Ltd will not have any liability or obligation under this limited warranty, in case of,

1. Any defect caused by misuse or abuse of the product.

2. Damage caused by natural disasters.

3. Damage caused by unauthorized modification.

4. Defects caused by improper storage of the product.

5. Damage caused by deliberately man-made(provide other such terms and conditions)

LIMITATIONS: The only recourse to you, in case of any defect in the product, is repair or replacement of the parts, as specified above. We will not be liable for any consequential damages or inability to use the product. The cost of the repair or replacement shall not be higher than the purchase price of the product, excluding tax, shipping, and installation charges.

By installing and using the product, the user accepts the terms and conditions described herein.

5.WARRANTY SERVICE: In case you want to avail our service under this warranty, you can contact the following info.

   Gina Li                         admin@zento-tech.com                                 Tel:008618676365722

2008

-> Register Shenzhen Zhongke Technology Co ., Ltd in China Government.

-> Mainly focus on the Chinese market, engaged in access control and turnstiles

2009

-> Cooperate with China's Taobao, Baidu, 1688 and other websites for promotion and drainage

-> Set up a professional installation and technical team and recruit talents with technical experience

2010

-> ZENTO only focus on designing, manufacturing & selling all kinds of security turnstiles gate ;

-> The technical team participates in various trainings to improve installation technology and other capabilities .

2011

-> Increase the product chain of parking management system products

-> Purchase large-scale production machines to increase production capacity

2012

-> The company strengthens investment in personnel training in all aspects to cultivate more professional business and technology

2013

-> The boss and management of the company began to contact foreign trade and began to recruit foreign trade salesmen

-> Set up a professional foreign trade team and conduct strict professional knowledge training

2014

-> Register a company with foreign trade rights called Shenzhen ZENTO Traffic Co ., Ltd in China Government.

-> ZENTO main business sales TURNSTILE GATE and PARKING MANAGEMENT SYSTEM .

-> ZENTO moved to new site to expansion for the first time , the new factory address is the Seventh Building , Baohu Industrial Zone, Guanlan Longhua District , Shenzhen , Guangdong China

2015

-> Established R&D team to develop own brand turnstiles;

-> ZENTO brand formally came out;

-> ZENTO designs, manufactures and successfully market turnstiles that meet international standards of the security industry.

2016

-> ZENTO The company recruits more installation and technical talents to meet the increasing demand of the market .

2017

-> ZENTO has formed a system that can provide customers with reasonable solutions , provide installation technical support, and support remote technical guidance until customers solve all problems .

-> We have served more than 500+ overseas customers, access gates and parking equipment are installed in different countries and regions, and have received good feedback from customers

2018

-> Participate in the development of various system software, the combined use of scenic spot system, theater system, bus system and other systems and turnstile gates

2019

-> ZENTO achieved CE international standard approved certificate for turnstile ;

-> ZENTO implemented customization services;

2020

-> Company management mode reformed, established Marketing Department, Personnel Department, Sales Department, R&D Department,Production Department, Quality Department,Technical Department, After-sales Department, Shipping Department;

->ZENTO increases investment in customized service technology to provide customers with a full range of customized services, software system language customization, etc.

2021

-> ZENTO is pushing hard on turnstiles system combine with management software application, implements system customization services,
-> Obtained more than 10 product patent certificates.

2022

-> ZENTO achieved CE international standard approved certificate for TURNSTILE, HYDRAULC BOLLARD, LPR PARKING SYSTEM, RFID PARKING SYTSEM, BOOM BARRIER, PARKING LOCK.

-> ZENTO achieved Rohs international standard approved certificate for TURNSTILE, HYDRAULC BOLLARD, LPR PARKING SYSTEM, RFID PARKING SYTSEM, BOOM BARRIER, PARKING LOCK.

-> Registered with German and French packaging laws

2023

-> Turnstiles System Management Software is becoming more mature, functions including Time & Attendance Management, Ticket Management System, Visitor Management System, etc. The software language can be customised.

### Introducing Zento Sales Team: Connecting You with Exceptional Service and Expertise

At ZENTO, we are proud to introduce our dynamic and dedicated sales team, committed to providing you with unparalleled service, personalized attention, and comprehensive solutions. With deep industry knowledge, extensive expertise, and a steadfast commitment to customer satisfaction, our sales professionals are here to guide you through every step of your journey.

#### Meet Our Sales Professionals:

Our sales team consists of highly skilled individuals who bring a wealth of experience to the table. From seasoned sales managers to energetic account executives, each member is driven by a passion for understanding your unique needs and delivering tailored solutions that exceed expectations.

#### Customer-Centric Approach:

At ZENTO, we prioritize building strong, long-term relationships with our customers as the cornerstone of mutual success. Our sales team embraces a customer-centric approach, taking the time to listen, understand, and address your specific requirements. They aim to be your trusted advisors, offering expert guidance, answering queries, and providing valuable insights to support your decision-making process.

#### Product Knowledge and Expertise:

Continual professional development is a priority for our sales team. They undergo rigorous training to stay abreast of industry trends, technological advancements, and product innovations. Equipped with comprehensive product knowledge, they possess the expertise to recommend the most suitable turnstile gate and parking system solutions for your unique applications.

#### Consultative Sales Approach:

We believe in a consultative sales approach that transcends mere transactions. Our sales professionals engage in meaningful dialogue, conduct thorough needs assessments, and propose customized solutions tailored to your operational requirements. They collaborate closely with you, offering strategic insights, addressing challenges, and recommending strategies to enhance efficiency, security, and convenience for your organization.

#### Seamless Project Management:

From initial consultation to project completion, our sales team ensures seamless project management. Acting as your dedicated point of contact, they liaise with our engineering, manufacturing, and installation teams to ensure smooth and timely execution. You can rely on our sales professionals to keep you informed throughout the process, providing proactive updates and responsive communication.

#### Post-Sale Support and Service:

Our commitment to your satisfaction extends beyond the initial sale. Our sales team takes pride in delivering exceptional post-sale support and service. Whether you require additional training, have inquiries about maintenance, or need assistance with warranty matters, our dedicated professionals are readily available to provide prompt and reliable assistance.

#### Collaborative Partnerships:

At ZENTO, we view our customers as valued partners. We are dedicated to fostering long-lasting, collaborative partnerships based on mutual trust, transparency, and shared success. Our sales team values your feedback and actively seeks opportunities for continuous improvement and innovation, ensuring that you receive not only outstanding products but also an exceptional purchasing experience.

#### Contact Our Sales Team Today:

Ready to explore innovative turnstile gate and parking system solutions tailored to your needs? Contact our sales team today to discover how we can support your security and operational goals effectively.

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If you need further customization or additional information, feel free to let me know!

How about the lead time?

Can I use my own access control system?

Yes, you can use your own access control system. Since your company specializes in these systems, you should be well-equipped to implement and manage your own solutions. Do you have any specific requirements or scenarios in mind where you want to use your access control system?

Can you customize my turnstile?

Yes, customizing your turnstile is certainly possible. Depending on your specific requirements, customization can include features such as:

1. **Integration with Access Control Systems**: Tailoring the turnstile to integrate seamlessly with your existing access control systems, such as card readers, biometric scanners, or facial recognition devices.

2. **Design and Aesthetics**: Modifying the appearance to match your branding or the architectural style of the installation location.

3. **Functionality**: Adding or modifying functionalities, such as incorporating additional sensors, customizing entry and exit modes, or enhancing security features.

4. **Software and User Interface**: Developing custom software or user interfaces to provide a more intuitive and user-friendly experience.

If you have specific customization requests or a vision for how you want your turnstile to function, please share the details so I can provide more targeted advice or assistance.

Do you test all your goods before delivery?

How do you make our business a long-term and good relationship?

Building a long-term and strong business relationship involves several key elements:

1. **Communication**:
- Maintain clear, open, and consistent communication.
- Ensure both parties understand each other's expectations and goals.

2. **Reliability and Trust**:
- Deliver products and services on time and as promised.
- Be transparent about any issues and address them promptly.

3. **Quality**:
- Ensure the highest quality in products and services.
- Continuously improve based on feedback and technological advancements.

4. **Customer Service**:
- Provide excellent after-sales support.
- Be responsive to inquiries and concerns.

5. **Customization and Flexibility**:
- Offer tailored solutions to meet specific needs.
- Be willing to adapt and accommodate changes.

6. **Mutual Benefit**:
- Strive for agreements and deals that benefit both parties.
- Look for ways to support each other’s growth and success.

7. **Feedback and Improvement**:
- Regularly seek and act on feedback to improve your offerings.
- Implement improvements based on customer suggestions and market trends.

8. **Relationship Building**:
- Foster personal connections and understand the business culture of your partners.
- Engage in regular check-ins and meetings to strengthen the relationship.

Would you like more specific strategies tailored to your company and industry?

How about the turnstile gate installation？

About the turnstile gate installation, it’s really easy to install, we have done most of the jobs before sending our turnstile gates. You just need to fix the turnstile gates with screws and connect power supply cables and internet cables. Of course, We will provide detailed installation instructions and technical support.

Besides, we can provide guidance and support depending on your specific needs:

1. **Installation Instructions:** We typically provide detailed installation instructions with our products. These instructions outline step-by-step procedures for installing the turnstile gates.

2. **Technical Support:** If you require assistance during installation, we can offer remote technical support to guide you through the process or answer any questions you may have.

3. **On-Site Installation Services:** Depending on the scope and location of your project, we can also arrange for on-site installation services by our technicians or recommended partners. This option ensures professional installation and setup according to manufacturer specifications.

4. **Training:** If needed, we can provide basic training on operating and maintaining the turnstile gates once installed.

Please let me know how you prefer to proceed, and I'll provide more detailed information or arrange appropriate support based on your requirements.

How about the quality of your turnstile gates?

We are at the highest level of quality with the most competitive price. We choose German, Japanese, and domestic lead brand accessories to ensure product quality from the source. At the factory, we implement 7S management to control the production process.

Our company takes pride in ensuring high-quality standards for our turnstile gates and other products. Here are some key aspects of our quality assurance:

1. **Testing Before Delivery:** As mentioned earlier, we conduct a 100% test of all goods before delivery. This includes functional tests and quality checks to ensure that each turnstile gate meets our standards and specifications.

2. **Certifications and Compliance:** Our products are often certified to meet international quality and safety standards. We ensure compliance with relevant regulations and certifications required in different markets.

3. **Material and Manufacturing Quality:** We use high-quality materials and employ stringent manufacturing processes to maintain consistent product quality. This includes rigorous inspections and controls at various stages of production.

4. **Customer Feedback:** We value customer feedback and use it to continuously improve our products. Customer satisfaction and reliability are central to our commitment to quality.

5. **Warranty and Support:** We provide warranties on our products to ensure peace of mind for our customers. Additionally, our customer support team is available to address any issues or concerns you may have after purchase.

If you have specific quality-related questions or would like more details about our quality assurance practices, please feel free to ask.

How do you do after-sale service?

We provide lifetime technical support online, by email, video, phone, etc. We have engineers who speak English, convenient to communicate with you directly. If necessary, we can send technical people to do the after-sale service.

How do you ensure your product quality/quality control?

We have ISO9001 and CE certificates among our products, all details can be found on our website. We commit to providing the best product quality possible to our customers.

We ensure product quality through rigorous testing before delivery, using high-quality materials, and adhering to international standards and certifications. Our commitment includes continuous improvement based on customer feedback and strict quality control processes throughout manufacturing.

Do you provide OEM service?

Yes, we provide OEM (Original Equipment Manufacturer) services. We can customize products according to your specifications, including design, branding, and specific features. If you have specific requirements, please let us know, and we can discuss the details and feasibility.

1) We can customize the turnstile barrier gate according to your needs.

2) We can print your logo on the turnstile barrier gate, and customize retail box packing and other things you need.

What is the electrical requirement for your turnstiles?

The electrical requirements for our turnstiles typically include:

- **Voltage:** 110V/220V AC
- **Frequency:** 50Hz/60Hz
- **Power Consumption:** Varies depending on the model, usually ranging from 50W to 200W

Please refer to the specific product manual for detailed electrical requirements for each model. If you need more precise information for a particular turnstile model, feel free to ask.

What type of base is needed for installation?

For the installation of turnstile gates, a solid and level base is essential to ensure stability and proper functioning. Here are the typical requirements:

1. **Concrete Base:** A reinforced concrete base is preferred, with a recommended thickness of at least 150mm (6 inches) to provide a stable and secure foundation.

2. **Level Surface:** The surface should be level and smooth to facilitate accurate alignment and installation.

3. **Anchor Bolts:** Embedded anchor bolts or fixings are necessary to secure the turnstile to the base. The specific type and size of bolts will depend on the turnstile model and manufacturer's recommendations.

4. **Electrical Conduits:** If the turnstile requires power, ensure that electrical conduits are in place within the base to allow for easy connection to the power supply.

It's advisable to consult the installation manual of the specific turnstile model for detailed base preparation instructions. If you need further assistance, our technical support team can provide guidance based on your specific installation site and requirements.

Can you provide detailed plan drawings for turnstile models?

Yes, we can provide detailed plan drawings for our turnstile models. These drawings typically include dimensions, mounting details, electrical connections, and other relevant specifications to assist with installation and site preparation.

Please let us know which specific turnstile model you are interested in, and we can send you the corresponding detailed plan drawings. If you have any specific requirements or need additional information, feel free to ask!

What happens during a fire alarm?

During a fire alarm, our turnstile gates are designed to respond in a way that ensures the safety of all individuals. Here’s what typically happens:

1. **Automatic Unlocking:** Turnstile gates will automatically unlock to allow free passage. This helps to ensure that people can evacuate quickly and safely without any hindrance.

2. **Integration with Fire Alarm Systems:** Our turnstiles can be integrated with the building’s fire alarm system. When the fire alarm is triggered, the turnstile gates receive a signal to switch to emergency mode.

3. **Fail-Safe Mechanism:** In case of power failure during a fire, the turnstiles are equipped with a fail-safe mechanism that ensures they remain unlocked or can be easily pushed open.

4. **Emergency Exit Signage:** Clear signage is often placed on or near the turnstiles to indicate the emergency exit routes, guiding people to safety.

These features are designed to prioritize safety and ensure compliance with fire safety regulations. If you have specific requirements or need more details on how our turnstiles handle fire alarms, please let us know.

What is the warranty for your products?

Our products typically come with a warranty that covers manufacturing defects and ensures their reliability. The specifics of the warranty can vary depending on the product type and model. Typically, our warranties include:

- **Duration:** Warranties generally range from 1 year to several years, depending on the product category and model.

- **Coverage:** The warranty covers defects in materials or workmanship under normal use and maintenance.

- **Terms:** It's important to review the specific terms and conditions of the warranty, which may include limitations or exclusions such as damage due to misuse, unauthorized modifications, or natural disasters.

For detailed information on the warranty coverage for a specific product or model, please refer to the product documentation or contact our sales team. We are committed to ensuring customer satisfaction and providing reliable support through our warranty services.

What are your terms of packing?

Our terms of packing ensure that our products are securely packaged to prevent damage during transit and to comply with international shipping standards. Here's a summary of our typical packing terms:

1. **Standard Packing:** We use standard packaging materials such as cartons, foam padding, and protective wrapping to safeguard the products.

2. **Customized Packing:** For specific requirements or fragile items, we can provide customized packing solutions to ensure extra protection.

3. **Labeling and Marking:** Each package is labeled with product details, handling instructions, and shipping information according to customer specifications and international regulations.

4. **Packing Efficiency:** We optimize packing to minimize shipping costs while maintaining the integrity of the goods.

5. **Compliance:** Our packing meets industry standards and is designed to withstand the rigors of international shipping, ensuring products arrive in good condition.

If you have specific packing requirements or preferences, please let us know, and we can accommodate your needs accordingly.