FAQ1. What is the strength of your company in this industry?
We are the top 5 in turnstile field in China, more than 120 employees and over 20 senior R & D technical persons to ensure the gate could work well in different environment, power supply and current. Experienced foreign trade business team can help you to deal with any emergency before, during and after the sales. The brand ZENTO is highly recognized in Southeast Asia.
2. What is your pricing strategy?
For overseas markets, we will use competitive prices to support a strong distributor in each area, and gradually establish overseas service agency, as a good opportunity, some long-term cooperation partners will compete with us to sign the annual cooperation agreement (including execution price).
3. How about Quality Control?
could help us to realize the factory management control and our ERP system can help us to control the cost of procurement links effectively, so we can provide a good price. New test system could do uninterrupted fatigue testing to ensure its using life. Pre-shipment inspection and third-party supervision are available.
4. How about some special design?
That’s our advantage of design new gate or barrier according to your real situation to make different size, software and features. Video call available during design and communicate in time during this procedure.
5. Do you have agency for after-sales service?
Any question about delivery goods, you could find our sales anytime. For installation, we will offer instruction video to help and if you face any technical question, welcome to contact with us to have a face time to solve it.
6. What time do you need to delivery?
Commonly to say, 5-7 working days after payment could delivery for common orders, but it depends the order quantity. We could talk about this question before final payment.
7. How about the payment method?
Standard products: 30% deposit, 70% balance payment before shipment.
Customized products: 50% deposit, 50% balance payment before shipment.
Contract amount more than USD15000: 50% deposit, 50% balance payment before shipment.
T/T, PayPal, Credit guarantee order
8. How to ship?
By air or by sea, quantity over 10 sets better to choose by sea to reduce cost.
9. How about your package?
Exported product: Wooden case package of Export exempted from inspection plus pearl wool and plastic wrap
Domestic: Bubble wrap plus carton or pearl wool plus wooden packaging.
10.How long is your warranty period?
13 months, add 10% of contract amounts since the second year,15% of the contract amounts since the third year.
If you are interesting in our products,please don't hesitate to contact us.We are in Zento waiting for you!